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      TERMS OF SERVICE

      OVERVIEW

      This website is operated by MapleManors, a brand owned and operated by Shenzhen He Hui Network Co., Ltd. Throughout this website and these Terms of Service, the terms “MapleManors,” “we,” “us,” and “our” refer to the operator of maplemanors.com.

      MapleManors provides this website, including the products, information, features, tools, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced herein.

      By visiting maplemanors.com, creating an account, placing an order, submitting content, or otherwise using our website or services, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced or linked on our website.

      These Terms apply to visitors, customers, account holders, and users who submit reviews, photographs, comments, or other content through the website.

      Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or place an order through MapleManors.

      We may update, revise, or replace portions of these Terms from time to time by posting an updated version on this page. The Last Updated date above indicates when these Terms were most recently revised.

      SECTION 1 – ONLINE STORE TERMS

      By using this website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

      If you permit a minor to use this website under your supervision, you are responsible for that use.

      You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

      You may not use the website in a manner that violates applicable laws or regulations, including intellectual property, privacy, consumer protection, or other applicable laws.

      You must not transmit viruses, malware, malicious code, or other technologies designed to interfere with, damage, disrupt, or gain unauthorized access to the website, our systems, or other users.

      A material violation of these Terms may result in suspension or termination of your access to the website.

      SECTION 2 – GENERAL CONDITIONS

      We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, misuse of the website, security concerns, payment issues, abusive behavior, or violations of these Terms.

      You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website, Service, content, or access to the Service without our prior written permission, except where permitted by applicable law.

      Payment information is handled through payment service providers and other authorized payment partners. Their handling of payment information is subject to their own security, privacy, and data-protection practices.

      For more information about how personal information is collected and used, please review our Privacy Policy.

      The headings used in these Terms are for convenience only and do not limit or otherwise affect the meaning of these Terms.

      SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

      We make reasonable efforts to keep the information available on MapleManors accurate, complete, and current.

      However, occasional typographical errors, outdated information, technical errors, inaccuracies, or omissions may occur.

      Information on the website may relate to, among other things:

      • Product descriptions
      • Product dimensions
      • Colors and finishes
      • Pricing
      • Promotions
      • Shipping charges
      • Delivery estimates
      • Inventory
      • Product availability

      We reserve the right to correct errors, update information, or make changes to the website where reasonably necessary.

      If we discover a material error that affects an order you have already placed, we may contact you with corrected information and, where appropriate, provide you with the option to proceed with or cancel the affected order.

      SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

      Product prices, promotions, discounts, availability, and other offers may change from time to time without prior notice.

      Price changes will not normally affect an order that has already been successfully placed and confirmed, except where there is an obvious pricing, listing, technical, or system error.

      We reserve the right to modify, suspend, replace, or discontinue portions of the website or Service where reasonably necessary.

      We are not responsible for temporary website interruptions, maintenance periods, technical problems, third-party service interruptions, or circumstances outside our reasonable control.

      SECTION 5 – PRODUCTS AND HANDCRAFTED ITEMS

      Certain products may be available exclusively through our website and may be offered in limited quantities.

      Products are eligible for return or exchange only in accordance with our Returns and Refund Policy.

      We make reasonable efforts to display product photographs, descriptions, dimensions, materials, colors, finishes, and other specifications as accurately as possible.

      However, colors and appearance may vary slightly depending on screen settings, lighting conditions, photography, and other factors.

      Handcrafted Products

      Many MapleManors products are handcrafted.

      Because of the handcrafted nature of these products, slight variations may naturally occur between individual pieces, including variations in:

      • Color
      • Texture
      • Finish
      • Shape
      • Decorative details
      • Distressing or aged effects
      • Dimensions

      These natural variations are part of the character of handcrafted products and do not necessarily constitute a defect.

      Unless otherwise stated on the product page, product dimensions should be considered approximate.

      We reserve the right to limit product quantities, discontinue products, or restrict sales in certain geographic locations where reasonably necessary.

      SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

      You agree to provide complete, current, and accurate purchase, billing, shipping, and account information when placing an order.

      You are responsible for ensuring that the following information is accurate at the time an order is placed:

      • Name
      • Shipping address
      • Billing information
      • Email address
      • Telephone number
      • Payment information

      We reserve the right to review, refuse, limit, or cancel an order where we reasonably believe that:

      • The order may be fraudulent.
      • Payment cannot be successfully verified.
      • Product availability is insufficient.
      • There is an obvious pricing or listing error.
      • The shipping information is incomplete or invalid.
      • The order appears to be placed for unauthorized resale.
      • The order otherwise cannot reasonably be fulfilled.

      If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method, subject to normal payment-processing timelines.

      Order Cancellation

      Orders may be canceled only before they enter processing or production.

      Once an order has entered processing or production, the order cannot be canceled.

      Because many MapleManors products are handcrafted, production may begin shortly after an order enters processing.

      Please contact our customer service team as soon as possible if you need to request an order cancellation.

      SECTION 7 – SHIPPING AND DELIVERY

      Shipping charges, estimated delivery times, tracking information, shipping destinations, Priority Shipping, handcrafted production time, address issues, and other delivery-related matters are governed by our Shipping Policy.

      Shipping and delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures, transportation interruptions, holiday periods, and other external events.

      Handcrafted products may require additional production time before shipment.

      Selecting Priority Shipping provides priority order handling and a faster shipping service where available, but does not eliminate the production time required for handcrafted products.

      SECTION 8 – RETURNS, REFUNDS AND PRODUCT ISSUES

      Returns and refunds are governed by our Returns and Refund Policy.

      Eligible general return requests must be made within 30 days of delivery, subject to the conditions described in our Returns and Refund Policy.

      If an item arrives damaged, defective, or incorrect, customers should contact us within 7 days of delivery so that we can review the issue and provide appropriate assistance.

      Depending on the condition of a returned item and the circumstances of the return, refund deductions may apply as described in our Returns and Refund Policy.

      In certain circumstances, deductions may be up to 50% of the applicable refundable product amount.

      Any such deduction will be determined in accordance with the conditions and criteria stated in our Returns and Refund Policy.

      Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

      SECTION 9 – OPTIONAL AND THIRD-PARTY TOOLS

      We may provide access to tools, applications, payment systems, tracking systems, or other services operated by third parties.

      We do not necessarily control the operation, availability, functionality, or policies of those third-party services.

      Your use of third-party tools or services may also be subject to the applicable third party’s own terms, policies, and privacy practices.

      You are responsible for reviewing the applicable terms before using a third-party service where appropriate.

      SECTION 10 – THIRD-PARTY LINKS

      Our website may contain links to third-party websites or services.

      These websites may be operated independently from MapleManors, and we do not control their content, policies, security practices, products, or services.

      We are not responsible for losses or damages caused solely by your use of an independent third-party website or service, except where responsibility cannot lawfully be excluded.

      You should review the applicable policies and terms of any third-party website before providing information, making a purchase, or using its services.

      Questions regarding third-party websites or services should generally be directed to the relevant third party.

      SECTION 11 – USER REVIEWS, COMMENTS AND SUBMISSIONS

      You may have the ability to submit reviews, photographs, videos, comments, suggestions, feedback, or other content to MapleManors.

      By submitting content to us, you represent that you have the necessary rights to submit that content and that your submission does not violate the rights of another person or entity.

      Your submissions must not contain unlawful, defamatory, threatening, abusive, obscene, fraudulent, infringing, malicious, or otherwise prohibited material.

      If you submit reviews, photographs, videos, or other content to MapleManors, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content in connection with operating, improving, and promoting MapleManors, subject to applicable law and our Privacy Policy.

      You remain responsible for the accuracy and legality of content you submit.

      We reserve the right, but are not obligated, to review, moderate, refuse, or remove user-submitted content that violates these Terms or applicable law.

      SECTION 12 – PERSONAL INFORMATION

      Your submission and our handling of personal information through MapleManors are governed by our Privacy Policy.

      Our Privacy Policy explains the types of information we may collect, how that information may be used, and the circumstances in which information may be shared with service providers or other parties.

      SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

      Occasionally, information on our website may contain errors or omissions relating to:

      • Product descriptions
      • Prices
      • Promotions
      • Discounts
      • Shipping charges
      • Delivery times
      • Product availability
      • Inventory
      • Product specifications

      We reserve the right to correct such information and, where appropriate, update or cancel an affected order.

      If an order is canceled because of a material pricing, product availability, listing, or technical error after payment has already been received, we will refund the applicable amount.

      We will make reasonable efforts to notify affected customers when a material correction affects an existing order.

      SECTION 14 – PROHIBITED USES

      You may not use the website or its content:

      • For unlawful or fraudulent purposes.
      • To violate applicable local, national, or international laws or regulations.
      • To infringe intellectual property, privacy, publicity, or other rights.
      • To harass, threaten, abuse, defame, discriminate against, or harm another person.
      • To submit false, deceptive, or misleading information.
      • To upload or transmit viruses, malware, malicious code, or harmful technologies.
      • To collect personal information about others without lawful authorization.
      • To spam, phish, scrape, crawl, or improperly access the website.
      • To interfere with the security, functionality, or operation of MapleManors.
      • To attempt unauthorized access to accounts, systems, networks, or data.

      We reserve the right to suspend or terminate access to the website where we reasonably believe these restrictions have been violated.

      SECTION 15 – DISCLAIMER OF WARRANTIES

      We make reasonable efforts to maintain the availability, security, and functionality of the MapleManors website.

      However, we do not guarantee that access to the website will always be uninterrupted, error-free, secure, or available at all times.

      The website and online services are provided on an “as available” basis to the extent permitted by applicable law.

      This provision relates primarily to the operation and availability of the website and does not eliminate the rights customers may have regarding defective, damaged, incorrect, or otherwise non-conforming products.

      Product-related rights and remedies are addressed in our Returns and Refund Policy and under applicable consumer protection laws.

      SECTION 16 – LIMITATION OF LIABILITY

      To the maximum extent permitted by applicable law, MapleManors and its officers, employees, affiliates, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from the use of or inability to use the website.

      Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

      Nothing in these Terms is intended to exclude, restrict, or modify any consumer right, remedy, guarantee, or protection that cannot lawfully be excluded under applicable law.

      Where liability may legally be limited, our liability will be limited to the maximum extent permitted by applicable law.

      SECTION 17 – INDEMNIFICATION

      To the extent permitted by applicable law, you are responsible for losses, claims, or reasonable costs arising from:

      • Your unlawful use of the website.
      • Your material violation of these Terms.
      • Your infringement of another party’s intellectual property or other rights.
      • Unlawful or infringing content submitted by you.

      This section does not apply where liability cannot lawfully be imposed on you.

      SECTION 18 – SEVERABILITY

      If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

      Any unenforceable portion will be treated as severed from these Terms without affecting the validity and enforceability of the remaining provisions.

      SECTION 19 – TERMINATION

      These Terms remain effective while you use MapleManors.

      You may stop using the website at any time.

      We may suspend or terminate access to all or part of the website where we reasonably believe that a user has:

      • Materially violated these Terms.
      • Engaged in fraudulent activity.
      • Misused the website.
      • Created a security risk.
      • Violated applicable law.

      Termination of website access does not affect rights, obligations, payments, claims, or liabilities that arose before termination.

      SECTION 20 – ENTIRE AGREEMENT

      These Terms, together with our other policies referenced herein, including our Shipping Policy, Returns and Refund Policy, Privacy Policy, and Payment Policy, constitute the agreement between you and MapleManors regarding your use of the website and purchases made through the website.

      These Terms supersede prior versions of the Terms concerning the same subject matter.

      Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

      SECTION 21 – GOVERNING LAW

      These Terms of Service and any separate agreements through which MapleManors provides products or services shall be governed by and construed in accordance with the laws of Hong Kong, without limiting any mandatory consumer protection rights that may apply under applicable law.

      SECTION 22 – CHANGES TO THESE TERMS

      We may revise these Terms from time to time to reflect changes to our business, website, products, services, policies, or applicable requirements.

      When changes are made, the updated Terms will be posted on this page and the Last Updated date will be revised.

      Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

      SECTION 23 – CONTACT INFORMATION

      If you have questions about these Terms of Service, please contact us:

      Email: maplemanors@help-contactus.com

      Typical Response Time: 24–48 hours

      Website: maplemanors.com